Terms & Conditions

Repeated Delivery

Choose our extremely popular Repeated Delivery system for the ultimate in convenience and receive discounts on items such as pet food. The discount applies not only to your initial order, but to each and every following Repeated Delivery sent out at the time period frequency of your choosing. Just set and forget, don’t worry about running out of food or even having to go through the ordering process ever again. This method also allows us to organise your order well in advance, so even when a brand is in low supply ‘everywhere’ we have enough time to get it to you ‘on time’.

It’s simple, when purchasing an item, select Repeated Delivery and the frequency (how often you need delivery, e.g every 3 weeks).  Simply email or call us if you ever wish to change the frequency of your delivery, or to add, or change item/s on your order.

No contracts apply, you are not locked in in any way. You’re free to cancel your Repeated Delivery at any time, right up to dispatch, no cancellation fees will ever apply. So go ahead, select Repeated Delivery and simply save.

Please note, standard product price increases may occur over time, however, our prices will always remain highly competitive.

Delivery Charges

Delivery to Sydney Metro. area is $50.00 (including G.S.T.) regardless of orders weight.

Payment Methods

Payment may be made by Credit Card.

Credit Card payments use Secured Sockets Layer based transactions (SSL), minimum 128 Bit encryption, making online payment the safest and most convenient method of payment.

We require payment into our account prior to your order being dispatched.

Delivery Methods

On the order form you are asked to provide us with a spot where the courier can leave your delivery of pet food and accessories if there is nobody home to take delivery. Be as specific as practically possible, example, behind left gate of house, under front verandah etc. We ask that you fill in this section even if you are sure someone will be at the delivery point.

Delivery Times

Sydney Metro.

Expect delivery in 1 to 5 business days.


Should you decide you no longer want an item prior to it entering transit, simply e-mail us on orders@petstoretoyourdoor.com.au providing your receipt number, full name (as per your order) and stipulating the item you no longer require. No charge applies.
After you have received your order if you decide you no longer want an item (for whatever reason) we will gladly accept the return of that item, provided it is returned within 14 days, a full refund (not including delivery charges) will be offered. Include the receipt number and the full name of the person/s the order was completed in, with the returned item. Please note that all returns must be unused and in undamaged and unopened original packaging, including any accessories, manuals etc. pertaining to that item. It is your responsibility to organize and pay for the transit costs involved in returning items and to ensure their undamaged return.

Measuring for collar and coat size

When measuring for correct collar size use a tape measure to measure your pets neck, then add on 6 ½ to 7 ½ cm. Check collar size frequently on growing puppies. When measuring for correct coat and jumper size measure from the base of the neck to the start of the tail.

Goods And Services Tax

All product prices include G.S.T.


Products and materials supplied by Pet Store To Your Door may not be approved for supply in Australian packaging, or may not be approved for supply to certain countries outside of Australia.

Customers within Australia do not require a prescription to purchase any of the products supplied by Pet Store To Your Door, however customers outside of Australia may need a prescription for the purchase of items on this site. By accessing this site you (the customer/user) agree it is your responsibility to check with your countries appropriate regulators as to the particular requirements of purchase, as it is understood Pet Store To Your Door does not imply or otherwise to offer, sell or pass on product or information which is not permitted in your area. Those who attain prohibited material do so on their own initiative and are responsible for all consequences.

By accessing this site you and Pet Store To Your Door agree all matters involved in the use of this site are governed by the law of New South Wales Australia and subject to jurisdiction and venue of the courts of New South Wales Australia.

Limitation on Liability: In no event will Pet Store To Your Door be liable to any party for any direct, indirect, special or consequential damages for any use of this site, or on any other linked website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if Pet Store To Your Door is expressly advised of the possibility of such damages.

Information of this site may contain technical inaccuracies and/or typographical errors. Information may be changed or updated without notice. Pet Store To Your Door may make improvements and/or changes in the materials described on this site at any time without notice.

All materials on the Pet Store To Your Door site are provided “as is”. Pet Store To Your Door makes no representations or warranties, expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title or non-infringement.
Pet Store To Your Door has not reviewed all of the web sites linked to this site and is not responsible for the content of any off-site pages or any other websites linked to this Site. Please understand that any non-Pet Store To Your Door web site is independent from Pet Store To Your Door, and Pet Store To Your Door has no control over the content on that website. In addition, a link to a non-Pet Store To Your Door website does not mean that Pet Store to Your Door endorses or accepts any responsibility for the content, or the use, of such site. It is the user’s responsibility to take precautions to ensure that whatever is selected is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

Pet Store To Your Door takes customer service very seriously and as such if any item/s fail to arrive we immediatly place a claim through to the freight company in question. The freight company then investigates the matter, meanwhile we will keep you informed of the progress. We hope you appreciate, if once investigated by the freight company the claim is denied, we accept no responsibility beyond that investigation and will not despatch a replacement lot of goods, effect a refund or otherwise.

Contact us

e-mail address: orders@petstoretoyourdoor.com.au